Generation failed
Open Gallery and check the item status. Recognized processing failures are designed to restore the credits charged for that request. If the status does not settle, include the approximate time and platform in your email.
Help without the hunt
How can we help?
Start with the quick answers below, or email us with the details needed to investigate.
Credits look wrong
Return to the credits screen, then reopen it after a moment. If a purchase is missing, use Restore purchases. Send us the store, product, and purchase time—never a full card number.
Manage a subscription
Use the subscription-management link in the app or open subscriptions in your Apple App Store or Google Play account. Uninstalling the app or deleting an account does not cancel billing.
Gallery after reinstall
Sign in with the same linked Google or Apple account, then allow the gallery to sync. Content created only under an unlinked guest account may not be recoverable after uninstalling or changing devices.
Saving or camera access
Open system Settings for Shape My Signature and allow the requested Photos or Camera permission. Mac can add references from Photos or Files; phone builds can also capture from Camera.
Delete account and data
Use Settings → Delete account to begin the seven-day recovery period, or follow the web request instructions if the app is unavailable.
Deletion instructionsStill need a hand?
Tell us your device, app version, what you expected, what happened, and the approximate time. Screenshots help, but remove anything sensitive first.
Email support