Seven days to change your mind. Scheduled deletion is not immediate. You can cancel during the recovery period using Settings or by contacting support.
1. Request deletion in the app
- Open Shape My Signature.
- Open Settings.
- Tap Delete account.
- Review what will be removed and confirm the request.
- Keep the account signed in if you may want to cancel during the seven days of recovery.
If the control is unavailable in your build, use the email request below.
2. If you cannot access the app
Email support@shapemysignature.app with the subject “Account deletion request.” Send the request from the email linked to your Shape My Signature account when possible and identify whether you used Apple, Google, or a guest account.
Include your User ID from Settings → Account if available. We will verify account ownership and confirm the next steps. Never send passwords, verification codes or full payment card details.
If a guest account cannot be reliably matched to you, we may direct you back to the app with that account open so another person’s data is not deleted by mistake.
3. What is deleted
Permanent deletion begins after the recovery period. It removes your account, profile, creations, animation assets, handwriting references, source image uploads, notification tokens and private billing data.
Limited transaction and security records may be retained to prevent duplicate credits, resolve disputes, and meet legal obligations. These records cannot restore your deleted gallery.
You may separately delete individual creations or all creations without deleting the account. Copies you previously saved to Photos, Files, or another app are outside Shape My Signature and must be deleted there.
4. Cancel subscriptions separately
Deleting the app or account does not cancel an Apple App Store or Google Play subscription. Cancel through the store account that billed you. Store cancellation and refund rules continue to apply.
For questions, see Support or the full Privacy Policy.