Privacy policy

1. Who this policy covers

This policy covers the Shape My Signature website and apps. “We” refers to the Service publisher, operating under the Shape My Signature name.

Effective date: October 9, 2026.

2. Information we process

Account and authentication

You can start with a guest account identified by an account ID. If you sign in with Google or Apple, we receive the identifiers, name and email those services provide. We do not receive your password.

Creative input and output

Your text, design choices and any reference images you choose to add are shared with AI service providers to create designs and check content safety. We save your generated designs in your gallery. Uploaded references are temporary processing files, as explained under retention and deletion.

If you draw, photograph or upload handwriting or another image as a reference, we upload a prepared copy with the original file metadata removed. Your original file is not changed. Handwriting can guide the writing style; other images can supply visual ideas for the lettering. We do not use references to identify you biometrically or verify a signature.

Signature animations are prepared from generated artwork. Video exports are rendered on your device. Copies you save or share outside the app are controlled by you and the destination you choose.

Billing and credits

Apple or Google handles payment. Our servers verify purchases with the store and maintain subscription status, transaction records and your credit balance. We do not receive your full card number.

Device, reliability, and notifications

We and our providers process app and device signals to prevent abuse. If you allow notifications, we store a device notification token. Analytics and crash reporting may collect app activity, device information, errors and approximate location such as country, subject to platform settings and applicable consent requirements.

Website

The website has no advertising trackers or marketing pixels. Our hosting provider may process IP addresses, browser details, requested pages and timestamps to deliver and secure it.

Support

If you contact us, we receive your email address, message, and any attachments you send to help resolve your request.

3. Why we use information

• create designs, maintain your gallery, and manage your account;
• verify purchases and keep credits accurate;
• send requested notifications and respond to support requests;
• prevent abuse and improve reliability; and
• meet legal and recordkeeping obligations.

Depending on where you live, these uses rely on providing the Service you request, our legitimate interests in operating it safely, your consent where required, or compliance with law.

4. Who processes information

We use service providers for cloud hosting, accounts, storage, AI processing, purchase verification, analytics, diagnostics, notifications and support correspondence. Apple and Google provide store payments and the sign in services you choose. Our email provider delivers and stores support messages.

These providers process information under their own terms and privacy commitments. Information can be processed in countries other than yours. Where required, we rely on provider safeguards and lawful transfer mechanisms.

We may also disclose information when required by law, to protect users, or during a business transfer with appropriate safeguards.

5. Retention, recovery, and deletion

We keep your account, creations and saved design settings until you delete them or request account deletion. Support, transaction and security records may be kept longer to resolve requests, prevent fraud or meet legal obligations.

Uploaded references are temporary. We start deleting our copy as soon as processing finishes or fails. New uploads are not kept in our recovery backups. To reuse a reference, you may need to select it again.

If deletion fails, automatic cleanup runs every 15 minutes to retry pending removals. A separate expiry safeguard makes remaining uploads eligible for deletion after one day. Service failures can delay removal, so this is not a guaranteed deadline. This covers our storage; AI providers may retain information under their own service and safety policies.

Account deletion has a recovery period of seven days. New generations and purchases pause while deletion is pending. After the recovery period, permanent deletion begins. We remove the account, creations, animation assets, references and private account data. Limited transaction and security records may remain to keep paid subscriptions usable through store restoration, prevent duplicate credits, resolve refunds or meet legal obligations. These records do not restore your deleted account or creations. See deletion instructions to request or cancel deletion, including when the control in the app is unavailable.

After data is removed from working systems, restricted recovery copies may remain until their retention periods end. Database backups are kept for up to eight weeks, deleted generated images remain recoverable for up to 14 days, and account and settings archives normally expire within about three weeks. Older uploads already in recovery storage expire under their previous retention policy. These copies are used for recovery, not normal app access. Any restoration must continue to respect completed deletion requests.

Deleting an account or uninstalling the app does not cancel an Apple App Store or Google Play subscription. Cancel it separately in the store that billed you. See Delete your account and data for instructions.

6. Your choices and rights

Linking an account, adding a handwriting or image reference, and enabling notifications are optional. Manage app permissions in your device settings. You can delete creations or request account deletion.

Review or withdraw AI processing permission in Settings > Privacy > AI processing. Withdrawal stops new requests; already submitted designs may finish and saved designs remain available. Changes to the disclosed AI recipients require fresh approval before new requests.

Depending on your location, you may have rights to access, correct, export, delete, restrict or object to processing of your information, or withdraw consent. Email us to make a request. We may need to verify that the account belongs to you. You may also have the right to complain to your local data protection authority.

Children

The Service is not directed to children below the minimum age for digital consent in their country and is never intended for children under 13. If you believe a child provided personal information without appropriate permission, contact us so we can review and remove it.

Security

We use access controls, encryption in transit and app integrity checks to protect information. No online service can guarantee absolute security.

7. Contact and policy changes

Email support@shapemysignature.app for privacy requests. Never send passwords or full payment card details.

We will update this policy when our practices change and provide notice of material changes where required.